Incrediwear products should be washed with warm or cold water and tumble dried on low. Do not bleach, iron or dry clean. You can find wash and care instructions on every product page of our site, as well as on product packaging.

Heads up! Our product sizing does NOT follow a traditional sizing scheme, and some products run large, while others run small. Every product size is based on a specific body part measurement and a corresponding size chart. Please refer to these measuring instructions and chart before choosing your size! 

Yes, a few Incrediwear Products do currently have latex in them. We are looking for latex alternatives for the manufacturing of these products. The elastic band of the following products is the portion that contains latex:

Hip Brace
Shoulder Brace
Shoulder Brace - Last season.

Some people notice an immediate difference in their pain or soreness. However, it usually takes about 20 minutes on average to notice a difference.

You can wear our products for as long as you feel comfortable. All Incrediwear products can be slept in and can keep you feeling comfortable during the night. If any discomfort from wearing the product occurs, please remove it and get a good night sleep.

To put it plainly. No. Click here to learn how it works.

On our website and retail stores worldwide.

Yes. For Canadian retailers hoping to carry Incrediwear products, please refer to one of our two Canadian distributors. Peak Performance or Sports Fleets Ventures. For purchases, please refer to www.incrediwear.ca.

Yes. Check our sites “Find Store” link in the footer menu. It takes you to a separate page to help you find a store near you.

Taiwan & China.

The knee brace stays are fiber optic cables designed to keep the knee brace from bunching at the knee.

The stays are designed to prevent bunching at the knee. Some people find that they prefer the brace without the stays. We have had several customers report that they have cut out the stays. While we do not recommend cutting out the stays, some people have had success in modifying the knee brace in this way.

While this is very rare, we have received feedback from a small handful of customers developing reactions. Generally, the reactions were not directly related to the use of Incrediwear products. If you have had or are having discomfort from Incrediwear products, please contact us at info@incrediwear.com with a picture and explanation of the situation.

You can send any testimony to info@incrediwear.com or post to our Facebook page.

The Arm Sleeve is designed to cover a larger portion of the arm, and for use during activities where a more snug and secure fit is required. The Elbow Sleeve is designed to focus more on the elbow area, to bring more support to the joint area. The Calf Sleeve is designed for a more snug fit, focusing on the calf area during activities where a more secure fit is required.

We take credit card payments (Visa, Mastercard, Discover, and American Express), PayPal payments, and installment payments by

No, the elements are embedded during a process that occurs before the products are manufactured. The elements are embedded directly into the individual fibers of all of our products.

For best results, our products should be worn in direct contact with the skin. However, our products can be worn over a thin layer of clothing if desired.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

The installments option on Shop Pay is available on debit and credit cards.

Purchases between $50-1,000 of any product with the Shop Pay Installments option on the product page can be purchased using this payment method.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Incrediwear has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

If you have more questions about installment payments on Shop Pay, you can refer to help pages here or here.

Incrediwear discounts are not stackable, whether it be a Discount code, Loyalty Code, or Promotional Sales.

No, only one discount code can be applied per purchase. If you have multiple codes, you will need to choose which one you'd like to use for that specific transaction.

We appreciate your loyalty! However, only one discount, whether it's from a code or loyalty rewards, can be used per purchase. Choose the one that offers you the best savings!